IP phone system
Cloud or on-site, with extensions, queues, schedules, voicemail and call recording if needed.
- Welcome message and menu options
- Ring groups and queues
- Opening hours, holidays and diversions
- Call statistics
Communications
IP telephony and video conferencing
We design and install the whole communications ecosystem: IP phone system, desk and cordless phones, mobile extensions, video meeting rooms and the network that keeps it all running without drop-outs.
What usually goes wrong
Calls that drop or sound bad
It's almost always the network: no priority for voice, overloaded WiFi or a consumer router.
Customers who can't reach anyone
Without queues, schedules or diversions, calls are lost whenever reception is busy.
Awkward video meetings
A laptop on the table, echo, and nobody can hear the people at the far end of the room.
Everything separate
An old phone system, personal mobiles and a video intercom that don't talk to each other.
The whole ecosystem
IP and DECT phones
PoE-powered desk phones and DECT cordless handsets for moving around the premises or hotel.
Mobile and computer
Your office extension in a mobile app or on your computer: make and take calls on the company number from anywhere.
Video meeting rooms
Camera, microphones, speakers and screen sized to the room, compatible with the platforms you already use.
Video intercom and paging
Video intercom and PA announcements integrated with the phone system: open the door from your desk phone.
A network ready for voice
Voice VLAN, priority (QoS), PoE and UPS, so calls sound clear and keep working during a power cut.
Cloud or on-site phone system?
Both work well; the right choice depends on your size and how you work.
| Aspect | Cloud | On-site |
|---|---|---|
| Installation | No server in the office | Dedicated server or appliance on the premises |
| Cost | Recurring fee | Upfront investment and maintenance |
| If the internet goes down | External calls divert to mobiles | Internal calls keep working |
| Multiple sites and remote work | Very simple | Possible, via VPN or secure access |
| Customisation | Whatever the provider allows | Full, including open source options |
We work with Grandstream (UCM phone systems, IP and DECT phones, video conferencing and intercoms) and with open source phone systems such as Asterisk or FreePBX, whichever fits best.
For hotels and restaurants
In a hotel, telephony is part of the service: phones in rooms, a front desk handling several calls at once, housekeeping and maintenance reachable on DECT handsets, and automatic wake-up calls or alerts. In a restaurant, bookings mustn't be lost because the dining room is full.
- Room and front-desk phones
- DECT for staff on the move
- Queues and diversions at peak times
- Integration with the management system, where compatible
How we do it
- 1
Analysis
Number of users, sites, call flow, meeting rooms and network condition.
- 2
Design
Phone system, handsets, numbering plan, menus and meeting rooms.
- 3
Installation and migration
Network, handsets and configuration; a planned switchover so no calls are lost.
- 4
Training and support
We train the team and adjust menus and hours as the business changes.
The Grandstream ecosystem
See the full Grandstream ecosystem we install: phone systems, handsets, video conferencing, audio, intercoms and management.
Frequently asked questions
Can I keep my phone numbers?
Usually yes. The phone system connects to your operator's lines and the numbers stay the same; we check your current service before planning the switch.
What if the power or internet goes down?
With a UPS on the network and critical equipment, phones keep working during the outage. If the internet drops, incoming calls can divert automatically to mobiles.
Does it work with Teams, Zoom or Google Meet?
Meeting rooms are equipped for the platforms you already use. We can also deploy an open source option such as Jitsi if you'd rather not depend on a provider.
Can calls be recorded?
Technically yes. If calls are recorded, callers must be informed and recordings handled in line with data protection law; we recommend checking with your adviser.
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Tell us about your project
We look at what you need and propose a complete solution: one company, one point of contact, one project.
- Phone+376 356 249
- Emailinfo@knxandorra.com