My home automation system has no support: what can I do?
It's more common than you'd think: the installer is gone, there's no documentation and something has stopped working. The good news is that it can almost always be fixed.
1. Audit
We review the distribution board, the equipment, the network and how everything actually works: what's installed, what works and what doesn't.
2. Recover the project
- KNX: the project is built in ETS. If the previous installer still has it, ask for it. If not, it can be reconstructed.
- Loxone: you need access to the Miniserver and configuration with administrator credentials.
- Other systems: it depends on the manufacturer and whether it still offers support.
3. Replace what's obsolete
Old gateways, apps that no longer work or unsupported visualisation servers can be replaced while keeping the rest of the installation.
4. Document
Schematics, addresses, users and configuration backups, handed over to the owner.
5. Maintain
A maintenance contract stops you ending up without support again.
Frequently asked questions
Does the whole installation need replacing?
Rarely. It's usually enough to recover the configuration and replace a few components.
Connect · Protect · Automate · Control
Tell us about your project
We look at what you need and propose a complete solution: one company, one point of contact, one project.
- Phone+376 356 249
- Emailinfo@knxandorra.com