Your office extension on your mobile

With an IP phone system, your extension isn't tied to your desk: you can make and take calls on the company number from your mobile or computer, wherever you are.

Guide · 4 min read · Updated

What a softphone is

It's an app that turns your mobile or computer into a phone on the company system. It works over WiFi or mobile data and has the same features as your desk phone: transfer, hold, conference, voicemail.

Advantages

  • The company number: customers see the office number, not your personal mobile.
  • Remote work and travel: answer calls just as you would in the office.
  • Working hours: outside hours the app stops ringing and calls go to voicemail or the on-call person.
  • Free internal calls between extensions, wherever they are.

Things to bear in mind

  • With poor data coverage, quality drops: use WiFi when you can.
  • The app must connect securely to the phone system, with encryption or via a VPN.
  • It's easier to manage on a company phone than a personal one.

Frequently asked questions

Does it use a lot of mobile data?

A voice call uses little data; an hour of conversation is far less than an hour of video.

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